FAQ'S

Please call 07403 951366 – or email us at burrandcoremovals@gmail.com

It is never too early to contact a removals company when planning an overseas move. We recommend beginning your search at least 12 weeks prior to your move abroad – some customers choose to begin planning even a year in advance. When it comes to your international move, it is important not to leave planning until the last minute. However, sometimes this is unavoidable and our team is on standby to assist where possible.

Our team of sales and service representatives is well-equipped to provide guidance on various aspects of your relocation, including route options, transportation methods, associated costs, packing prerequisites, crating solutions, transit durations, cargo protection, unpacking procedures, customs prerequisites, and potential storage arrangements at both origin and destination.

It's important to bear in mind that while we strive to offer the latest customs advice, regulations and rules undergo frequent changes, and at times, these alterations may not be promptly communicated to us by the customs authorities. Consequently, we cannot assume liability for any losses incurred due to potential inaccuracies.

During your consultation, our representative will thoroughly discuss the available shipping or air freight alternatives for your international destination. They will also provide an estimate of the volume and, if possible, the weight of your consignment. Additionally, they will go over the necessary paperwork and customs documentation. You will also receive information about our office or agent who will manage the transportation of your belongings from the arrival port to your new residence overseas, along with general advice pertinent to your move.

The cost of your international move is based on the volume of goods you would like to ship, the freight rate for your particular destination, and what packing requirements are needed (ease of access etc).

A full survey of your property, carried out by one of our International Moving Consultants, is required to accurately assess the volume of goods. The survey is also an opportunity to discuss your individual requirements and ask any questions you may have about your international move.

If you know your volume, or have already had a quote from another moving company, simply email us with the details and we will aim to match or improve any quote.

If you book your shipment as a door-to-door move then all charges, including customs clearance charges and local delivery to your residence (with normal access, not above first floor level), will be included in the estimate that’s given to you.

However, you will still be responsible for any duty or tax that is raised on your shipment by Customs. There may also be further exclusions, which will be set out in our estimate which varies depending on the destination. These include quarantine examination and inspection fees, wharfage fees in some instances, and any rent / demurrage that may be incurred.

You should think about what it would cost to replace your household goods and personal effects in the country of destination. A good source of information will be the local press in that country, especially with regard to high value items like motor vehicles. Cost of living data may also be obtainable from that country’s embassy. You should also look at your existing household policy as a guide.

When completing your proposal form, please be as detailed as possible. Remember to include specific individual items that have a high replacement cost e.g. high value paintings, electronics etc.

Though every care is taken to protect your belongings, your effects will be travelling a long way and also may be subject to customs examination/quarantine which can increase the risk of damage.

If it is a sole use-container, in most cases your shipment will be delivered to your new residence unopened.

In some countries, for example Australia, all containers are unloaded for quarantine inspection. This is always carried out under the strict control of our destination partners. Customs officials reserve the right to inspect goods anywhere in the world at their discretion; therefore inspections are beyond our control.

The transit time of an ocean shipment depends on the port of departure and port of arrival for full container loads. Vessel sailings are regularly scheduled and Burr & Co. Removal can provide estimated sailing departure dates. Please note that the departure dates are estimated; the actual departure can occur earlier or later than scheduled.

For shipments being sent on a shared load basis, Burr & Co. Removals will include an estimated transit time for your destination with your international move quote. Ask your Surveyor at the time of survey for details on the type of shipments available and transit times.